The 2019 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2019 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2019 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

How is Carbone Subaru of Utica dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Stevens-Swan Humane Society, Rome Humane Socity
Rome Clean and Green, Chairity Event Rome Clean and Green
Ridge Mills School, Subaru Loves To Learn , Stocks School in Rome Subaru Loves the Earth
Utica Boiler Maker, Heart Run and Walk
Faxton Hospital Cancer Center , Kelberman Center for Autism

 Subaru Love Promise Heart

Love Promise Stories from Carbone Subaru of Utica

Subaru and Carbone Subaru of Utica believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Science Book Donations  –  Timothy J

Inspired by Subaru’s “Love To Learn Initiative,” Chris Cardello and Rick Zuccaro were very proud to present a donation, from Carbone Subaru of Utica to Remsen Elementary School, of new and captivating Science books for the children to enjoy. Tim Jenny, Superintendent of Remsen School District, and Gary Winghart, Remsen Elementary School Principal, were very appreciative of the extraordinary new books. The children were equally excited, and everyone involved had a great time together!

School receives donation of electric piano  –  Andrea F

John E. Joy Elementary School received an electric piano Thursday, June 20, that was donated by Rick Zuccaro, an area musician and general manager at Carbone Subaru of Utica, the Rome school district announced. Zuccaro stayed for teacher Diane Vicik’s music class and demonstrated the keyboard’s capabilities, said the district, adding that Dave Fiorini from the Carbone Auto Group also was instrumental in getting the piano donated. Zuccaro performs in a Billy Joel tribute band around the area, and at each show the audience is invited to nominate schools to receive a keyboard. Schools are selected randomly from the nominations, according to the district. He has donated about 20 keyboards to area schools. School district Director of Fine Arts and Engineering Andrea Falvo expressed thanks to Zuccaro, Fiorini and the Carbone Auto Group “for their generous contribution to the music program.”

Pet Donations to Herkimer County Humaine Society  –  Robert S

Carbone Subaru of Utica collected supplies for HCHS and presented them along with a $1,000 donation. Look for the New Pet Parent Kits in our upcoming Happy Tails! Many thanks to this organization for their support of the shelter residents of Herkimer County!

Carbone Subaru Loves To Care  –  Carbone S

September 18, 2019 was a emotional day for us at Carbone Subaru Of Utica. We arrived at MVHS Outpatient Infusion Unit at Faxton Hospital, where we were greeted by Nancy Butcher and Mechele Adams and their staff. We donated 80 wool blankets to keep the patients warm durning Chemo infusion, and we also donated 20 Activity Boxes fo the children while receiving treatments. We left feeling overwhelmed by the warmth from the passion felt in that room.

Carbone Subaru of Utica Love Pets  –  Richard Z

On Saturday, December 8th, 2018, Carbone Subaru Of Utica welcomed the Rome Humane Society to our dealership with some cats and dogs for adoptions. Two of the canines they brought to the dealership were adoped a few weeks later together by the same family. With the help of our awsome customer and staff, we donated a truckload of Food, toys, bones ,cat litter and collected over $600.00 as part of our core values at Subaru is to give back.

Thank You from Ridge Mills Elementary!  –  Kristen M

Thank you to Don's Subaru for donating 150 science-themed books to Ridge Mills Elementary School! Our teachers are thrilled to have new books to read with their classes. The picture shows just some of the new titles we received!

Ridge Mills Elementary  –  Bruce E

On September 12th, Don's Subaru donated 150 books to the Ridge Mills Elementary School in Rome. The children were very excited and the school is very grateful for the generosity. Don's Subaru with Subaru's national Loves to Learn event supported the school. Each year Subaru donates to different communities for earth, caring, learning and pet awareness. The students of Ridge Mills will benefit from the book donation.

Ridge Mills Elementary Book Donation  –  Annie E

Ridge Mills Elementary School was so excited to receive books donated by Don's Subaru of Utica. The students were amazed at the different titles and the teachers were pleased as they are starting a group reading session with the students. The donation will make the group reading easy as the plan is for each student to read the same book. Don's Subaru has helped the Rome community in so many ways, planting, recycling

Subaru Cares  –  Annie E

I was fortunate to be involved in delivering blankets to Faxton Hospital in Utica and met a couple sweet people. One was extra special as she was so excited about the blanket and what we were doing. She let me know she would be alright.The picture tells it all.

Don's Subaru Helps Children  –  Russell R

Don's Subaru donated planting materials to the school for the children to learn about gardening and caring for the earth. Thanks to Don's our students have enjoyed the earth.

Subaru and NWF Loves the Earth  –  Tanya D

We had a great time today planting a wildlife habitat garden! Thanks to Chris at Don's Subarus for helping this awesome group of 2nd graders to plant native species and install birdhouses and pollinator friendly perennials.

Rome Rescue Mission was Given The Subaru Love Prom  –  Donna B

We Give, Deliver and Serve over 2700 people for Thanksgiving because of businesses and individuals like Subaru. The donated turkeys and canned goods that were given to the mission help us to feed the hungry, the homeless and the poor. Our philosophy is "A Hand Up, Not A Hand Out" and we give people opportunities to help build them up to accomplish anything in life that they want, by providing programs, training, education, encouragement and hope. We serve 200-250 meals every day, seven days a week. When Subaru decided to donate to us, they became part of our family. Thank You for helping! Regards, Donna J Burch/Director of Development, Rome Rescue Mission, PO Box 337, Rome, NY 13441. For more information or to donate go to our website:, 315-337-2516/Matt Miller/Executive Director Click on the information below for pictures from Thanksgiving 2016:

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